SHIPPING + PROCESSING
We process orders in the order they are placed. Our processing time ranges from 12-20 business days. Shipping times selected are calculated on top of the processing time.
Customers are responsible for providing the correct shipping information prior to shipping.
We will ship to the shipping address given at the time of checkout. Vince and Soph Apparel is not responsible for packages delivered to an incorrect address.
Reshipping of packages returned to Vince and Soph Apparel due to an incorrect address can be reshipped at the customer's cost and include a $3.50 restocking fee per item.
Packages marked as delivered, but are 'not received' are the customer's responsibility to locate. Once the package leaves our hands we are no longer liable. Please contact your local post office as they can check the geotag of the delivery scan and escalate an investigation on your behalf but, we are not able to track down on our end.
We do not issue refunds on lost packages.
ALTERING AN ORDER
We are not able to combine orders or refund shipping on multiple orders as all orders are shipped individually.
Please be sure you are checking out with the correct items as we are not able to alter an order once it has been placed.
All Sales on Gift Cards are FINAL. These orders cannot be canceled or refunded.
RETURN & REFUND POLICY
If you are not completely satisfied with your purchase, you can return any unworn, unwashed product, within 30 days of purchasing.
**Proof of purchase required.
You MUST email firstname.lastname@example.org to schedule a return. Please include your order number, the product you are hoping to return and the reason for the return.
We do not offer free returns. Customers are responsible for return shipping charges.
All sales are FINAL on sale items.
All sales of Gift Cards are final.
Please inspect items carefully upon receipt.
We strive to send perfection but every once in awhile a defective item slips through the cracks. We stand behind our products 100% and are happy to offer a full refund or store credit for those items that are returned back to us unwashed and unworn.
You MUST contact us within 15 days of receipt to initiate a claim for a defective item. Please inspect your items carefully upon receipt. Defective items must be returned to us to initiate your claim. We do not offer exchange, refund, credit or otherwise on purchases over 30 days, or items that have been washed or worn.
**We are not able to offer discounts on defective merchandise.
**All defects are handled individually. Policy on defective items is subject to change at any time.
**Proof of purchase required.
If you believe you have received a defective item; please email our team at email@example.com.
Due to the limited quantities of our products, we cannot offer exchanges or hold items for exchange.
Have more questions? Please see our FAQ PAGE-- if you don't find the answer to your questions; please contact us at firstname.lastname@example.org
GIFT CARD POLICY
All gift cards purchased on our website are non-refundable.